DORSET DIVISION / LEGAL

Accessibility & Complaints

Draft prepared 12 October 2026 · Review before publishing

Accessibility commitment

Dorset Division aims to make its website clear, readable and usable across devices and assistive technologies. If you encounter a barrier, please email with the page address, the issue and the format or assistance you need. I will review reasonable adjustments and alternatives.

Report a problem

For accessibility issues or complaints about a service, email marnie@dorsetdivision.co.uk. Please include your name, relevant project details and a brief description of the issue.

How complaints are handled

I will acknowledge your concern and aim to provide a considered response within a reasonable period. Where a complaint needs investigation, I will explain the next steps and keep you informed. Any statutory rights and available external remedies remain unaffected.

Please note

This page expresses a commitment to accessibility; it is not a claim that the entire website has passed a formal WCAG audit. Accessibility testing and any necessary remediation should be completed before launch.